DIAKRIT is looking for Customer Service Professionals for our Australian team in Bangkok
Our team is growing and we are now looking for service minded people to join our Help Desk team supporting Australia from the heart of Bangkok. Your day will be focused on servicing a large real estate market in Australia. This means using your exceptional customer service and problem solving skills, to communicate via phone, e-mail and live chat answering a wide range of questions about our products & services. You will be the first point of contact for our clients.
Could this be you?
We are looking for someone who always has the customer in focus and has a true passion for giving excellent service. Our products that we provide are innovative, but you don’t need to have a technical background to master this role -we have great systems for that. It’s all about communicating effectively with the customer to resolve any queries quickly and efficiently. You know how to solve challenges that arise in the course of a busy work day and you appreciate being part of a team with dedicated members.
• Fluent in English, both spoken and written
• Bachelor or equivalent education/professional experience
• Experience from a customer service environment
• Excellent customer contact skills, both verbal and written
• Ability to prioritise, organise and work well under pressure
• Ability to manage multiple priorities while maintaining an unwavering commitment to customer service
• Ability to work independently as well as with a team
• Strong desire to have fun at work
• Intermediate or advanced computer skills
• Experience in Zendesk or similar Help Desk ticketing tool is a bonus

What’s in it for you?
By joining DIAKRIT’s Help Desk team you will work with people who are also passionate about the customer experience and who have fun at work. We work as a team where everyone’s opinion matters. Do you have a great idea about how we can work more efficiently? Great -we want to hear it!

DIAKRIT’s Help Desk team is located on the 32nd floor in the heart of Bangkok in an open office environment.

Additional information:
Since we support Australia, we need to be Australia, which means our business hours are 5:30am -2:30pm Thai local time, Monday-Friday as standard and daylight saving hours where applicable.
For this role, we offer an above market based salary of 55 000 THB/month. Are you interested in the position but you’re living outside of Thailand and don’t really know what this means in reality? Please visit to have a look at the cost of living in Bangkok.
Please apply online & provide us with your CV and cover letter. If you want to, we would love to receive your answer to our short video question.
We will recruit on an ongoing basis so don’t wait to submit your application!